Shipping Policy

Note: As mentioned below, “We” and “Our” refer to ACE SHOCK store, “You” and “Your” refer to Customer(s)

Handling Time

We can confirm your shipment within 3-5 Business Days since your order date. Costumes and Customized Products maybe prolonged.

Countries We Can Ship

We only can ship to The United States, Canada

Supported Shipping Service

Expedited Shipping Service：DHL

Standard Shipping Service: SF Express

Estimated Arrival Time

The United States—3-5 Business Days in Standard shipping service, 8-12 Business Days in Expedited shipping service. 

Canada—3-5 Business Days in Standard shipping service, 8-12 Business Days in Expedited shipping service. 

NOTE: Affected by COVID-19, there maybe some delay on the delivery

Estimated Freight(the US and Canada are same)

Expedited Shipping Service:

Price Range: $0-$40.99, freight is $25.99

Price Range: $41-$99.99, freight is $29.99

Price Range: $100-$188.99, freight is $38.99

Free shipping over $189

Standard Shipping Service:

Price Range: $0-$75.98, freight is $8.99

Free shipping over $75.99

Free Shipping Policy

Order Payment over $189 in Expedited shipping service and $75.99 in Standard shipping service, the whole nation of the US and Canada is Free Shipping.

Custom Duty

We can charge the duty, feel free to CONTACT US if you need to clear the custom or after you pay the custom duty.

Delay Solution

We will refund you $5 as the compensation if exceeds the expected delivery date given by our website estimated delivery time, and a full refund or replacment if your package is not received exceeds 30 business days since the date confirming the shipment.