Privacy&Cookie Policy
ACE SHOCK store respects your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used. When you use any of our Services (as defined below) or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other services. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
We may modify this Policy at any time, without prior notice, and changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice if we make any material changes to how we collect, use or disclose your Personal Information that impact your rights under this Policy
In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.
This Privacy Notice explains:
- Personal Information We Collect Using SSL Technology
- How We Use Your Personal Information
- Sharing Your Personal Information
- How long do we keep your personal Information
- Security Precautions
- Cookies and Other Tracking Technologies
- Your Rights
- Contact Us
1.Personal Information We Collect
1)Your name and contact details
2)Your date of birth information
3)Your gender information
4)Your payment information
5)Your contact history with us
6)Your purchase history and saved items
7)Information about your phone or laptop
8)Information from accounts you link to us
9)Your responses to surveys, competitions and promotions
2.How we use your information？
We use these information :
1)To deliver your package to you
2)To send you service messages and our new products and services by text, e-mail, SMS or through our app, such as order updates
3)To prevent and detect fraud against either you or ACE SHOCK
4)To provide product recommendations
5)To ensure we are giving you what you want
6)To take payment and give refunds
7)To perform our contract with you
8)To provide customer service and support
9)To improve our website and set default options for you
10)To enable you to log into our website simply
11)To make it easier for you to use www.aceshockstore.com
3.Sharing Your Personal Information
We sell merchandise, not information-We do not sell, rent, trade, or license your personal or financial information . We will only disclose your personal or financial information in the following specific situations:
Third-party service providers-Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service and such services will only be performed under a valid legal contract in writing, clearly defining the scope and nature of processing. For example, we provide your name, shipping address, email and phone number to partners such as DHL and SF Express in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service. Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the “Security Precautions” section.)
Legal requirement to disclose information or to protect ourselves, our customers or others-We may be required to disclose personal information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may share personal information for other reasons we may describe to you from time to time, as permitted by law. Non-personally identifiable information-We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.
4.How long do we keep your personal Information?
We keep your personal information to enable your continued use of our Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.
5.Security Precautions
We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your personal information. We restrict access to your non-public personal information to those employees and third parties who need such information to provide products or Services.
Please recognize that protecting your personal information is also your responsibility. We ask you to be responsible for safeguarding your password, secret questions and answers and other authentication information you use to access our Services.
If you feel that the security of your account or personal data has been compromised, please immediately contact us at following email address support@aceshockstore.com . Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.
6.Cookies and Other Tracking Technologies
A.Cookies
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Cart”.
2) Site analytic cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
3) Customer preference cookies – when you are browsing or shopping on ACE SHOCK, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
B.Other Tracking Technologies
To see how successfully our marketing campaigns or other Site goals are performing we sometimes use conversion pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular page (e.g. a thank you page once you have completed the procedure for subscribing to one of our services or have completed one of our forms). We also use web pixels to analyze usage patterns on our Site. The use of a pixel allows ACE SHOCK to record that a particular device, browser, or application has visited a particular webpage.
7.Your Rights
You have a lot of rights relating to your personal information:
1)The right to be informed about how your personal information is being used
2)The right to access the personal information we hold about you
3)The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
4)The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
5)The right to stop direct marketing messages, which you can do through My Account and to withdraw consent for other consent-based processing at any time
6)The right to request that we transfer or port elements of your data either to you or another service provider
8.Contact Us
If you have questions or concerns regarding any information in this Privacy Policy, please contact us by email at support@aceshockstore.com . You can also contact us via our customer service at our site.